1 in 5 shoppers prefer to buy on their mobile phones.
The number of e-commerce storefronts increased almost 40% in 2017.
59% of e-commerce best-sellers change monthly.
The average consumer receives 94 emails per day.
The above chart from consulting firm McKinsey & Co shows that companies that make extensive use of customer analytics are more likely to report outperforming their competitors on key performance metrics, whether profit, sales, sales growth, or return on investment. For example, companies that use customer analytics comprehensively report outstripping their competition in terms of profit almost twice as often as companies that do not.
And before you ask (and we know you would if you made it this far) these results are not correlation (i.e., that more successful companies are in a position to spend more on analytics), they have been verified to be causal.
It’s a new era that’s all about how well you know your customer. It’s a new way of thinking. Instead of products and channels, Customer-Obsessed companies focus on the customer. The formula for growth lies in three fundamental principles:
Unified data with a portfolio of predictive insights built for each individual customer.
Applications that empower marketers, salespeople, and executives to interact smoothly with customer insights, ask better questions, and make smarter decisions.
Insights flow seamlessly through every customer touchpoint to drive maximum impact.